Great friendly staff! Gave 4 stars because of the pricing
Thank you tho very much for everything the watch is exactly what I wanted
Horrible experience starting from the beginning I purchased a $850 ring. They sized it for my GF and they sized it wrong, so I had to make a trip back. I was then told to come back the next day to pick up the ring and the ring was not ready. Came back again and picked up the ring. One week later the main stone fell out, luckily we found the stone because they do not cover precious stones besides diamonds. We got that fixed and once we got the ring back I could tell exactly which prong was fixed because 3 of them were straight and one was lumpy and crooked. I brought this to the sales lady and was assured it was because they reinforced it and that is why it looked different. I left and was skeptical but what do I know. Then, the main stone fell out once again and a handfull of diamonds that were on the band. I returned it again only to be talked down to and ignored by the sales women. The same lady that rudely ignored us preceded to tell us how it is obviously our fault and had nothing to do with the craftsmanship. Even though we knew it was the same prong that broke because of their horrible repair. After notifying the manager of how we were treated they had us deal directly with them and they ordered a new ring just in case I was unhappy with the repair. I went to pick them up and although I wanted to keep the old one, you can clearly see the same flaw in the repair. Additionally, now the stone wasnt even fastened straight and was wobbly. After showing the manager I asked him if he saw the flaws and he agreed and told us to take the new one. I took the new ring unhappy losing the sentimental value of the ring and the new ring having a slightly different coloring of the saphire. Two weeks later I was back again, this time the diamonds on the band were falling out. I informed the manager and had them repaired. I came back to pickup the ring only to see they were now raised above the rest of the diamonds. The manager now again suggested us to get another ring. They ordered it so I was inconvienced for another 2 weeks. I then made another trip to Jared where now not only was there a giant flaw that made the stone look like it was cracked in half, but the sides were sharp and irritated my gf's finger which we knew was not right because we had 3 rings prior. The manager said there was no more rings readily available, but they will search around and call us back in a week two weeks max. A month later we called them and the manager was not available and we left a message. They still never got it touch with us a week later so we called again and still no response. After over a month of no contact and me personally refusing to have to return to that store once again I called corporate. They were shock at how poorly ran this particular Jared location operated and informed us they were notifying the manager to refund us our money and if he did not approve it we would have to go on through more steps and headaches. The manager luckily approved the return, because they realized not only do they have horrible craftsmanship but they also have horrible customer service. After all of this chaos my girlfriend was happy this nightmare was just over. Never compensated for all the time lost traveling back and forth to be rudely talked down to. Save yourself the trouble and go anywhere else but here.
I have made several purchases at this fine store. The service is outstanding, the manager, Robert, is extremely knowledgeable and always helpful about his products and servicing of the jewelry after the sale. Pricing is fair for the value received.
Do not go to Jared Galleria of Jewelry if you need any type of repair work done. The jewelers at this location damaged my wife's wedding band beyond repair and we were barely able to salvage any of the remaining stones. I ended up having to buy a completely new ring which cost me $2000. After complaining at the location and to corporate nothing was done to make it right. Again, do not bring anything her for repairs, you may end up spending more than you bargained for.
Just wanted to recognize an amazing employee named Robert whom works at Jared in Freehold. He went over and beyond for myself and my fiancé on our search for wedding bands. He helped us make the perfect decision with no pressure and truly made us feel comfortable and appreciated. WE strongly recommend this location.
I wish I could give it negative stars.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Freehold, Virginia. Jared The Galleria Of Jewelry is located at 3710 Route 9, Suite K-200, Freehold, NJ 07728, USA.
Please contact with Jared The Galleria Of Jewelry using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jared The Galleria Of Jewelry opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.